With rapid economic development and exposure to global practices, urban citizens today in Punjab expect world class service delivery from government entities. Urban Local Bodies (ULBs) in Punjab are at the forefront of delivering services to citizens. In keeping with emerging realities for service delivery from ULBs, Punjab has adopted the twin strategies of bolstering its urban infrastructure even as it attempts to strengthen its service delivery. Adopting e-Governance is an undisputed pre-requisite for the latter.

The Punjab Local Government Department is at a very significant crossroads where it has embarked on ambitious plans, in form on mSeva Punjab, to deliver end-to-end services to its stakeholders (citizens and businesses) in a usercentric way bringing about high levels of accountability and transparency in its service delivery supported by a high degree of efficiency and effectiveness in the department’s internal operations. Interventions to be made are not merely at the surface of service delivery but go deeper in such a way that there is a close integration of the service delivery with the department’s internal operations.

Punjab Local Government Department extends its services to citizens and businesses through a galaxy of Urban Local Bodies (ULBs), the service delivery arms of the department, that include 10 Municipal Corporations, 155 Municipal Councils/Nagar Panchayats and 28 Improvement Trusts with the last mentioned catering to a classified set of services. Together they constitute the ULB landscape of Punjab as of today.

To deliver the services directly to Citizen, mSeva Punjab will provide required front end channels separately including Unified Service delivery center (USDC or Sewa Kendra). These channels will use the front-end interface developed by the selected Supplier to accept the applications and deliver the services.